Windows 10 upgrade and Outlook 2013

Although I personally have had no issues with Windows 10, a number of people have experienced a problem with Outlook 2013 after upgrading to Windows 10. For those people, a perfectly behaving Outlook 2013 suddenly stopped sending emails. It would still receive them, but any attempt to send emails resulted in an error message 0x800CCC13 Cannnot connect to the network.

After searching for some time on the internet, a solution was found as follows:

  1. Click on Start and then All Apps
  2. Scroll to find Windows PowerShell and click on it.
  3. Right click on the Windows PowerShell that opens and choose Run as administrator. You will be asked if it’s ok to run it.
  4. After a few seconds a screen will appear and the text
    Windows PowerShell
    Copyright (C) 2015 Microsoft Corporation. All rights reserved.
    PS C:\WINDOWS\system32>
    will appear – this can take a few seconds so be patient.
  5. Type in sfc /scannow
    and press enter (Note there is a space after sfc)
  6. It will start a scan that can take many minutes to complete but when it finishes it will hopefully show that it found some corrupted data and fixed them.
  7. Try Outlook and it should be ok. A restart of the PC might be required but most often not.

I hope this is of some interest and help to you.

Google Chromecast

(This article was written when I was myself living in Spain)

Many ex-pats living here in Spain have found out how they can watch British TV on their laptop or PC. They do this by either using software to hide their IP address (the address of their computer on the internet) so that the BBC or ITV don’t realise you are not in Britain, allowing you to watch BBC iPlayer or ITV player, or by using a website such as which lets you watch and (if you pay a subscription) record programs and even download them to your PC.

But laptops are not ideal for a family to watch TV on and it would be better if you could watch the program on your larger TV screen. If you have a Smart TV then you can probably already do this, but if you have a modern, but standard, TV then you need some other method.  If your TV and laptop have an HDMI (high definition media interface) socket, you can use a suitable lead to connect them together. This works well, the only downside is that the leads are not normally very long so you need to sit the laptop near the TV.

Alternatively, you could purchase a small device called ChromeCast which uses your WiFi to send images and videos from your PC to your TV. The device plugs into an HDMI socket on the TV (most recent TVs have such a socket but older ones may not so check first) and gets its power either from a spare mains socket through the power unit supplied or from a USB socket on the TV. Again, many TVs have such a socket. To use the device you need to set the ChromeCast up by going online at  . This is quite a simple process and once the device is configured to your WiFi, you can use any of the many programs available to send content to your TV.

One of the easiest programs to use for this is Google’s Chrome browser. This allows you to add what is called an extension which puts a “Cast” button on the screen near the top right corner. Anything you are watching can then be “cast” to the TV.

What if you have a film on a USB stick or on a hard drive that you want to watch on the TV? Simply open a Chrome browser window and drag the film onto the page and it will start playing and be shown on the TV screen as well.

ChromeCast devices cost in the region of 35€ and are available from computer outlets and online. If you plan on using the supplied power unit then think about where you buy it to ensure it will have a Spanish plug.

Email Address Farming

Anyone who uses email will receive SPAM, or unwanted emails. Some will be from ‘Nigerian princes’ or ‘Lawyers representing someone who wants to give you money’. These are all, of course, poor attempts to part you from your hard earned money. Some SPAM emails are less obvious in what they are trying to do though. Have you ever received an email asking you to buy (for example) watches or other quite reasonable, but unwanted, products? You ignore the first email, and then you get another one a few days later. You might ignore that one as well but eventually you will get tired of seeing them and notice an unsubscribe option at the bottom. Hurrah you think, I’ll unsubscribe and stop them coming.

Unfortunately, if you click on unsubscribe what you might unwittingly do is increase the value of your email address to other spammers. Spammers buy email addresses – unconfirmed ones are cheap, but an email address that has received a response of any kind is more valuable and so, instead of reducing the emails you receive, the unsubscribe option in these cases can result in you receiving far more.

Naturally, most of the emails with an unsubscribe option are genuine since it is an EU requirement to allow people to opt out easily, but the ones to watch for are those from places you have never signed up for or even dealt with.

Emails POP3 or IMAP

Almost everyone uses email nowadays. It’s become part of everyday communications and we wonder how we managed when we had to write a letter and wait for its delivery. Unfortunately, when we are setting up email on our new computer or Smartphone, we are sometimes faced with questions which we do not understand, often because of the terminology used, and so we either give up or are forced to get help. This short article deals with two of these terms which you need to have some understanding of: POP3 and IMAP, their meanings are explained as we cover each of them.

In the early days of emails it was important to define a system which all the companies involved in the new technology could agree to and which would allow an email sent by one program to be read by a different program. The method for sending emails that was agreed was called ‘Simple Message Transfer Protocol’ (SMTP). This is more or less standard and requires o real setting up. When receiving emails the first system used was called ‘Post Office Protocol’ (POP). This was the leader for many years and it is now it is on its third version (POP3). More recently, ‘Internet Message Access Protocol’ (IMAP) has become dominant and it is the difference between these two which needs the most understanding.

If you set up your email to use POP3, received emails will be downloaded to your PC or Smartphone etc and generally by default they will be deleted from the server once they are downloaded. Some email programs allow you to prevent this deletion and leave a copy on the server. In the case of Microsoft Office Outlook you can choose to delete messages on the server when they are downloaded, after so many days or when they are deleted on your PC. When you send an email, a copy of the sent email is (normally) kept on the PC from which it is sent.

If you opt for IMAP though, the emails you see on your PC or Smartphone are synchronised with the emails stored on the server. Whatever you do to the copy on the PC will happen to the copy on the server so if you delete the email on your PC, it is gone for good. Copies of emails you send from the PC are stored in a folder (often a subfolder within the inbox) on the PC but this is synchronised on the server as well so sent emails are also on the server.

So how do you choose which one to use?

If you have a single PC and no emails on a phone or tablet etc., then it really doesn’t matter which you choose. If you use POP3 and have the emails deleted from the server once they are downloaded, then the only thing you might need to worry about is losing an important email should your PC go wrong.

If you have more than one device you use to send and receive emails such as a PC and a Smartphone or a laptop, then IMAP offers the potential advantage that whichever one you use, both PC and Smartphone (or laptop) will have the same information. Even emails sent from one device can be seen on the other one. But remember, if you delete an email on one device, it will get deleted from the server and then deleted as well on all other devices. Also, you might need to have more space allocated on your email server since all your emails are stored there until deleted by you, whereas with POP3 they could be deleted as they are downloaded, keeping space needs on the server to a minimum

Nowadays, space is unlikely to be a serious problem (although you might need to ask for more space) and you should make your decision based on how you wish to use emails. If you like the idea of synchronised emails across multiple devices then IMAP is the one to use. If you have just a single device, then you can probably let your email app use whatever it has as its default – nowadays this is often IMAP.

Which Do I Use?

It took me a while to see the benefits of IMAP but this is the one I now use exclusively. I love being able to send an email from my phone and still be able to have a copy of the sent email on my PC and Laptop.

A few thoughts on malware

Malware is a term used when talking about anything that is on your computer, smartphone, tablet or laptop that shouldn’t be there. It comes from Mal, meaning bad, and ware from the end of the word ‘software’ and there are many different types that can cause you problems. They arrive through emails, from apps (programs) that you might install or simply from websites you might visit, but there are things you can do to help protect yourself.

Self Protection

Install an antivirus program. If you have a computer with Windows 8 or above it will already have Windows Defender installed. This is considered by many to be as good as the other free programs available. Other free options include AVG and Avast and others available from the internet. It could be argued that for the best protection you should purchase one of the many options available on the market – this is open to argument.

Make sure the antivirus updates itself at least once per day. New viruses and malware are being created all the time and your antivirus needs to be up to date.

Allow your antivirus software to scan your computer regularly. Every day is best. This will help to catch any malware that slips in unnoticed – and this does happen.

Be careful when you are on the internet – if you see a banner appear saying something like “Your Computer Is Infected Click Here to Remove” or “Your PC Is running slowly, click here to speed it up” or any offer that is un-asked for then make sure you don’t click on it and ideally leave the site. It might be innocent, but it’s unlikely to give you anything useful.

Be careful when installing programs on your computer. Assuming you are on a legitimate site and downloading genuine software, you might still be faced with a long list of “options” and these can often include installing toolbars “to enhance” your browser (Chrome, IE etc). A few of these toolbars can be useful, but most are simply ways that the software creators can monitor your use of your computer and see what sites you visit. This might not seem a problem but it can be. So untick any options that offer anything you haven’t asked for.

Don’t install pirated software. Many examples, if not most of them, contain unwanted extras that you really don’t want.

If you receive an email that offers some free gift, suggests you click on a link, tells you you have won something, have a tax refund coming, your bank has been frozen, a package couldn’t be delivered . . . . then unless you absolutely know it is ok, delete it – even if it appears to be from someone genuine. It is very easy to fake an email, and we all know the old saying: If it appears to be too good to be true, it probably is.

What Can Malware Do?

Some malware is more annoying than dangerous. It can follow what you are doing and cause advertisements to pop up on the screen. Others might be more dangerous and copy the keys you are typing, sending the information to a server where the thief can thus get hold of your login details for banks and other institutions. The more ‘traditional’ ones can delete files on your computer, even wipe the entire hard drive.

Recently, a new type of malware appeared called ransomeware. This infects your computer and prevents you from using it. A screen appears typically telling you that you have committed some kind of offense – normally visiting a prohibited site or worse – and that you must pay a fee to unlock the PC. Often the page that you see looks like it’s from the FBI or a similar body so you begin to believe it might be true. If you get caught with this, seek help from a professional IT department, it can be fixed.